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Service Technician

We have an immediate opening for a great Technician!

We have a very busy, but fun working environment.

Our Team members work well together in pursuit of customer satisfaction and technician excellence.

We are the largest volume dealer for Subaru vehicles in the GTA area.

Experience:

You bring 2+ Years of Technical Automotive experience as a licensed technician. (310s Ontario Certification) Subaru experience is preferred, but not necessary.

Remuneration:
Flat Rate : Most of our Tech’s are +125% to 175% in efficiency, so depending on experience, they can make significant equivalent hourly wages.

Plus Incentives :
Monthly: Multiple Productivity, Customer Satisfaction & Training incentives

Annual: Subaru Technicial Status Attainment bonus

Work Week- 5 Days including a rotating Saturday assignment.

We offer full benefits including dental , eyewear, RRSP matching and work boots. We have a very fair electronic dispatch system – which is easy to learn and use.

You will bring a great work ethic, attention to detail, a positive attitude and great customer service to the team.

Specific Responsibilities The Technician is responsible for the actual service and/or repair of vehicles assigned to him or her by service management or its designated representative(s).

Properly complete the service and/or repairs for which the technician is trained as assigned by management or its designated representative(s).

Make a genuine effort to recommend the maintenance services due on every service customer vehicle according to the services offered.

Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.

Provide accurate estimates for all services or repairs recommended.

Produce quality work that evidences pride of workmanship.

Offer logical diagnostic services or repair.

Make every effort to achieve the production objectives set by management.

Meet or exceed sales objectives set by management.

Complete all work according to the applicable safety requirements, environmental initiative’s and published procedures. Participate in and utilize, to the best of one’s abilities, technical training as assigned by management

Ensure that all vehicles in the service parking lot are kept locked. Remain in the Parts Technician Counter waiting area unless performing a task specified in this job description.

Customer Relations

Clarify and understand fully the customers’ reason or reasons for bringing their vehicle to the service department.

Recommend the proper repairs and/or services responsible to customers’ perceived needs.

Ensure that customer vehicles are returned as clean as they were prior to being serviced.

Provide a high level of customer satisfaction and represent the dealership in a professional manner.

Support and maintain the company Environmental Management System (EMS) and the Joint Environmental Health and Safety Committee (JEHSC) in accordance with company policy.

Subaru of Mississauga welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apprentice Technician

  • We require a 1st or 2nd Year + Apprentice Technician for our busy shop.
  • We are operate a very fun, friendly, safe and environmentally sensitive technical area.
  • We are located @ The 401 & Mavis Rd.
  • We offer Flat Rate or Hourly Wage + Monthly Bonus + Training Incentive + Customer Satisfaction Bonus, Full benefits (including dental, eyewear and safety boots.) and RRSP matching.
  • You bring a great work ethic, attention to detail, are outwardly friendly and a passion for customer service.
  • Work Week- 5 Days including Saturday- one day off during the week (by mutual agreement)

Job Description

• The Apprentice Technician is responsible for the actual service and/or repair of vehicles assigned to him or her by service management or its designated representative(s). • Are responsible for moving service customer vehicles so as to ensure smooth and efficient traffic flow through the facility and increase customer convenience, and maintaining an orderly service parking area • Provide a high level of customer satisfaction and represent the dealership in a professional manner. • Drive company vehicles for the purpose of snow plowing, salting, parts and customer pick-up and delivery. • Provide a shuttle service for customers on an as needed basis • Drive and maintain the company vehicles in a safe and operable condition.

SPECIFIC RESPONSIBILITIES

• Properly complete the service and/or repairs for which the technician is trained as assigned by management or its designated representative(s). • Make a genuine effort to recommend the maintenance services due on every service customer vehicle according to the services offered. • Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide. • Provide accurate estimates for all services or repairs recommended. • Produce quality work that evidences pride of workmanship. • Offer logical diagnostic services or repair. • Make every effort to achieve the production objectives set by management. • Meet or exceed sales objectives set by management. • Assure proper repair order flow to satisfy manufacturer/dealership/customer requirements. • Complete all work according to the applicable safety requirements, environmental initiative’s and published procedures. • Participate in and utilize, to the best of one’s abilities, technical training as assigned by management • Ensure that all vehicles in the service parking lot are kept locked. • Remain in the Tech Parts Counter area unless performing a task specified in this job description.

CUSTOMER RELATIONS

• Clarify and understand fully the customers’ reason or reasons for bringing their vehicle to the service department. • Recommend the proper repairs and/or services responsible to customers’ perceived needs. • Ensure that customer vehicles are returned as clean as they were prior to being serviced. • Provide a high level of customer satisfaction and represent the dealership in a professional manner. • Inspect for and record on the repair order any vehicle damage present when the vehicle is taken in for service. • Install disposable seat covers, steering wheel covers, floor mats, and ID tags in all vehicles taken in for service. • Inspect each vehicle for lot damage that may have been done during the vehicle’s stay in the service department. Report any damage to management immediately. • Prior to returning a completed vehicle to a customer, remove the seat covers, steering wheel covers and floor mats installed when the vehicle was taken in for service. • Inspect the vehicle for grease spots or any other stains or debris that the service department may have left and clean them up immediately using the material and techniques specified by management. • When delivering completed vehicles to their owners, thank them in a friendly and courteous manner and let them know that we appreciate their business. • Treat customers in accordance with dealership policies.

FACILITY / HOUSEKEEPING

• Maintain the workspace assigned in an organized and clean manner. • With or without supervision, perform general housekeeping tasks to keep the dealership safe, clean and in good order. • Maintain an inventory of normal mechanic’s tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools need to perform the work for which the technician is trained and not normally inventoried by the service department as “special tools.” • Operate the overhead doors in a safe manner as needed to assist customers or service employees and to maintain the best possible shop working environment. • Use prescribed Personal Protective Equipment at all times. • Properly use the special tools and equipment provided by the service department. • Assist in moving disabled vehicles in or around the service department.

MISCELLANEOUS

• Maintain a valid local area driver’s license and immediately inform management of any changes in its status. • Immediately report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers. • Arrive at work, take breaks and lunch, and depart work at the times designated by management. • Assist with the parking lot organization of vehicles, plowing, salting, recycling and waste management as directed by management. • Analyze and eliminate practices that waste supplies, utilities, space, and time. • Maintain a high level of department cleanliness, equipment repairs, and general appearance • Maintain a electronic or manual timecard as directed by management. • Maintain a valid local area driver’s license and immediately inform management of any changes in its status. • Maintain personal grooming, hygiene, and uniform standards according to departmental policies. • Show common courtesy to all customers and dealership personnel. • Review the technical bulletins and other publications as assigned by management. • Provide the administrative assistance necessary to complete warranty repair orders and other tasks assigned by management. • Return all parts replaced under warranty to the parts department for proper disposal and administration. • Use shop supplies and materials in a practical and economical manner. • Constructively communicate with other dealership personnel as required to satisfy customer needs. • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or its customers. • Perform other duties as directed by his or her supervisor. • Support and maintain the company Environmental Management System (EMS) and the Joint Environmental Health and Safety Committee (JEHSC) in accordance with company policy.

Subaru of Mississauga is committed to employment equity and encourages all qualified including Aboriginal peoples, persons with disability and members of visible minorities to apply. We are also committed to providing accommodation for people with disability. Please let us know if you require an accommodation at any time during our recruiting process.

 

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