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Internet eLead Sales Consultant

Subaru of Mississauga has an immediate requirement for an Internet eLead Sales Consultant to join our successful Sales department.

In this key role, you are often the dealership’s first point of contact with customers. You will handle incoming email, phone calls, chat and text leads, assess the customer’s needs, respond to them, and set up appropriate appointments.

What we offer
We offer a very fun, self fulfilling, pleasant, safe and environmentally friendly working environment.

You are a true professional, that is tech savvy ,that brings excellent customer service skills, that has excellent communication skills (written and verbal), that has a positive attitude, that is diligent , whom is reliable and is attentive to detail.

You are an innovative / self starter who ca help develop New Strategies as it relates to Subaru of Mississauga’s online presence in the Marketplace.

This is a GREAT Opportunity for someone whom might want the opportunity for advancement within the organization.

We are the largest volume Subaru retailer for both New and Pre Owned vehicles in the GTA.

We are located @ Mavis Rd & the 401.

We offer Full benefits including, Dental, Eyewear and RRSP matching.

Responsibilities
Ensure that a high volume of internet leads, social media activity, emails and phone calls are being responded to in a timely, accurate, friendly and professional manner

Facilitate online conversations with customers to determine their needs, respond to queries, and set up appointments for further dialogue with appropriate dealer staff

Report regularly to management on online reviews and feedback from customers as well as overall customer experience and service-related issues and trends

Recommend, develop and implement innovative social media strategies

Contribute, monitor, and post on social media ensuring only legally compliant posts and commentary are present.

Manage content development for all dealership social media accounts including Facebook, Linkedin, etc.

Keep abreast of new products, features, accessories, financial services offerings, etc.

Active role in customer database management

Qualifications
Call Centre experience in customer service, preferably including text, chat and email responses would be an asset.

Post secondary diploma or degree in related field or equivalent experience.

Experience with appointment management

Social media and computer savvy. Keeps current with changes in all social platforms

A passion for automobiles with well developed knowledge of product and industry

Excellent communication skills, both verbal and written. Impeccable English grammar and spelling skills are required

Strong organizational skills and detail focused

Team-oriented with a desire to achieve both individual and collective goals

Confident, positive and energetic

OMVIC Licence

Subaru of Mississauga is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

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