Accessibility Standard for Customer Service

Accessibility Standard for Customer Service

Providing Goods and Services to People with Disabilities

Subaru of Mississauga is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our team members are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.


We welcome people with disabilities to apply for positions here at Subaru of Mississauga. We are committed to employment equity and encourage all qualified including Aboriginal peoples, persons with disability and members of visible minorities to apply. We are also committed to providing accommodation for people with disability. Please let us know if you require an accommodation at any time during our recruiting process.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed in the areas of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Subaru of Mississauga will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the main entrance door to the dealership and on our Facebook webpage:


Training for Staff

Subaru of Mississauga will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.

Individuals in the following positions will be trained:

  • Sales Personnel
  • Service Advisors
  • Parts Advisors
  • Departmental Managers
  • Receptionists.

This training will be provided to staff within 5 business days of their hire date.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the

requirements of the customer service standard

  • Subaru of Mississauga’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the
  • assistance of a service animal or a support person


• How to use the Main Entrance Automatic Doors.

Press pads are available to the right side of the doors and are located on the frame of the door.

• What to do if a person with a disability is having difficulty in accessing Subaru of Mississauga’s goods and services.

  • Please contact anyone of our team members or departmental manager’s, they will be happy to provide assistance.
  • Staff will also be trained when changes are made to your plan.

Feedback Process

Customers who wish to provide feedback on the way Subaru of Mississauga provides goods and services to people with disabilities can do so by using one or all of the following:

  • Verbal suggestion to one of our Team Members.
  • E-Mail :
  • Letter:  Addressed to the General Manager

All feedback will be directed to the General Manager. Customers can expect to hear back in a maximum of 14 business days.

Complaints will be addressed according to our organization’s regular customer concern response procedures.

Modifications to this or other policies

Any policy of Subaru of Mississauga that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.